Notice to Benton County residents:
The past 1.5 years has shown Benton County Human Services that we can indeed provide excellent customer service while using the telephone and technology to meet our customer’s needs. Benton County has invested in a software process (with a live person) that is designed to act upon and resolve your request the moment you call rather than being sent to voicemail. Most calls can be handled through this process – although complex issues may need additional follow-up.
Instead of coming in to the Human Services office to meet face-to-face, we would like to offer you the opportunity to conduct business over the phone or through the use of technology and address your need right away, in the shortest possible time. Please tell us you would like to handle your business over the phone or arrange a virtual meeting (ex. Zoom, Teams) and we will try to accommodate you, but if you have a strong preference to meet in person, we can schedule a COVID-19 – safe appointment with you.